Privacy Policy

Our Commitment to Your Privacy

At VoiceCraft Academy, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our business communication training services.

We are committed to transparency and compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Act on the Protection of Personal Information (APPI) in.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

Information We Collect

We collect different types of information to provide and improve our services to you.

Personal Information You Provide

When you interact with our website or enroll in our courses, you may voluntarily provide us with personal information, including:

Name, email address, and phone number when you submit contact forms or course inquiries
Professional information such as job title, company name, and industry when relevant to course enrollment
Payment information for course fees (processed securely through third-party payment processors)
Communications preferences and feedback you provide

Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies and similar technologies:

IP address, browser type, and device information
Pages visited, time spent on pages, and navigation patterns
Referring websites and search terms used to find our site
Date and time of visits and interactions

For more details about cookies, please see our Cookie Policy.

Information from Third Parties

We may receive information about you from third-party sources, such as analytics providers, advertising networks, and social media platforms, to better understand how visitors interact with our website and to improve our marketing efforts.

How We Use Your Information

We use the information we collect for various legitimate business purposes:

Service Delivery

To provide our business communication courses, respond to inquiries, process enrollments, and deliver the services you request.

Communication

To send you course information, updates, newsletters, and respond to your questions and feedback.

Website Improvement

To analyze websitege, understand visitor behavior, and improve our website functionality and user experience.

Marketing

To promote our courses and services through targeted advertising, email campaigns, and personalized content (with your consent where required).

Legal Compliance

To comply with legal obligations, resolve disputes, enforce our agreements, and protect our rights and the safety of our users.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent

When you provide explicit consent for specific processing activities, such as receiving marketing communications or using optional cookies.

Contract Performance

When processing is necessary to fulfill our contractual obligations to you, such as delivering the courses you enrolled in.

Legitimate Interests

When we have legitimate business interests, such as improving our services, preventing fraud, or ensuring network security.

Legal Obligation

When processing is required to comply with applicable laws, regulations, or legal processes.

How We Share Your Information

We do not sell your personal information to third parties. We may share your data in the following circumstances:

Service Providers: We work with trusted third-party service providers who assist us with website hosting, payment processing, email delivery, analytics, and marketing. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
Legal Requirements: We may disclose your information when required by law, court order, or government regulation, or to protect our legal rights and interests.
Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information with other parties when you give us explicit consent to do so.

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

Encryption

We use SSL/TLS encryption to protect data transmitted between your browser and our servers, ensuring secure communication.

Access Controls

We limit access to personal data to authorized personnel who need it to perform their job functions.

Regular Monitoring

We conduct regular security assessments and monitor our systems for potential vulnerabilities and threats.

Secure Storage

Personal data is stored on secure servers with appropriate physical and digital safeguards in place.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

Course enrollment and delivery records are retained for the duration of your enrollment and up to 3 years after course completion for record-keeping purposes
Marketing communications data is retained until you unsubscribe or withdraw consent
Website analytics data is typically retained for up to 2 years
Financial records are retained as required by applicable tax and accounting laws

When personal data is no longer needed, we securely delete or anonymize it to prevent unauthorized access or misuse.

Your Rights and Choices

Under applicable data protection laws, you have several rights regarding your personal information:

Right to Access

You can request a copy of the personal data we hold about you and information about how we use it.

Right to Rectification

You can request that we correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure

You can request that we delete your personal data in certain circumstances, subject to legal and contractual obligations.

Right to Data Portability

You can request a copy of your personal data in a structured, commonly used, machine-readable format.

Right to Object

You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where we process your data based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframes required by applicable law.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided below. We will process your request promptly.

Children's Privacy

Our services are intended for adult professionals and we do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information promptly.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country.

When we transfer personal data internationally, we implement appropriate safeguards to ensure your data receives adequate protection, such as standard contractual clauses approved by regulatory authorities.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make significant changes, we will notify you by:

Updating the "Last updated" date at the top of this policy
Posting a notice on our website
Sending an email notification to registered users (where applicable)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

VoiceCraft Academy